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NEXT DROP 07.11 SAT 12:00 KST — SUMMER DROP 07 Enter Fansign Draw Closes 07.09 — NEON SEOUL Seongsu Fan Meeting LIVE Every Fri 20:00 — MAPDAL APP · TikTok Shop · YouTube NEW ONLINE NOW — MAPDAL KIMBAP (6 kinds) · MAPDAL BOWL (6 kinds) NEXT DROP 07.11 SAT 12:00 KST — SUMMER DROP 07 Enter Fansign Draw Closes 07.09 — NEON SEOUL Seongsu Fan Meeting LIVE Every Fri 20:00 — MAPDAL APP · TikTok Shop · YouTube NEW ONLINE NOW — MAPDAL KIMBAP (6 kinds) · MAPDAL BOWL (6 kinds)
SUPPORT CENTER

How can we help?

From orders and shipping to partnerships and investor info — everything about MAPDAL SEOUL in one place.

GUIDE 01

Shipping Info

Standard, MAPDAL Dream same-day delivery, Seongsu pickup, global shipping, and a 4-step cold chain for frozen food. Check delivery options before ordering.

  • Free shipping on orders of ₩30,000+
  • Cold chain: dispatched at −18°C
GUIDE 02

Exchanges & Returns

Exchange and return criteria by item, and how to submit a request. Frozen foods and random-content albums have different policies, so please check before submitting.

  • 4 steps: Submit → Pickup → Inspection → Refund
  • Refunds within 3 business days
COMPANY 01

Partnership Inquiries

IP pop-ups and fan events, brand partnerships, global distribution and investment — we’re looking for partners to join us on our 825-pyeong (approx. 2,727 m²) stage in Seongsu.

  • 4 types of collaboration
  • cx@mealzip.kr
COMPANY 02

IR · Newsroom

Our board features MAPDAL SEOUL Seongsu’s company overview and press coverage. Investment review materials are provided after signing an NDA.

  • 8 press releases posted
  • cx@mealzip.kr
COMPANY 03

Bulk orders · B2B inquiries

We support group orders and corporate purchases of albums, merch and K-FOOD. Tell us the items, quantities and preferred delivery date, and we’ll share the minimum quantity and a quote.

  • Quote reply: within 2 business days
  • cx@mealzip.kr · Include [B2B] in the subject
GLOBAL

International Customers

Payment & shipping guide for overseas customers. If your card payment fails, please try another card or contact us — we will guide you through bank-transfer options.

  • Worldwide shipping · PayPal & cards
  • cx@mealzip.kr (EN/JP/CN)
GLOBAL FAQ

Ordering from overseas — quick answers

Customer Servicecx@mealzip.kr · Daily 11:00–21:00
Order & Payment InquiriesPlease email us with your order number
Directions5 Seongsui-ro 16-gil, Seongdong-gu, Seoul · MAPDAL SEOUL
Global Inquiriescx@mealzip.kr (EN/JP/CN)
DROP ALERTS · WORLDWIDE
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