Policies vary by item type. Please review the criteria below before submitting a request.
| Frozen foods (kimbap · BOWL) | No returns for change of mind — Due to the nature of cold-chain products, they cannot be resold. If you receive a defective, incorrect or thawed item, submit a request with photos within 7 days of receipt for a free exchange or refund. |
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| Shelf-stable foods (tteokbokki cups, etc.) | Unopened items can be returned within 7 days of receipt (round-trip shipping paid by the buyer). Once opened, only defective items are eligible. |
| Merch / Living | Eligible within 7 days of receipt if unopened with tags attached. Not eligible if used or missing components. |
| Apparel | Eligible within 7 days with tags attached and unworn. Size exchanges incur ₩6,000 round-trip shipping. |
| Albums / Limited editions / Random | No returns once opened to check random contents (photocards, etc.) — Dissatisfaction with contents is not grounds for return. Unopened items are eligible within 7 days. For items with fan signing or video call entries, event rules take precedence. |
Account > Order history > Request exchange/return, or a Q&A 1:1 inquiry. Attach photos for defects.
We’ll confirm receipt and explain how to send it back within 1 business day (return pickup at the seller’s expense for defects or incorrect items).
Once collected, the item is inspected. If it meets the criteria, we’ll ship the exchange or process the refund.
Refunded to your original payment method within 3 business days of inspection. Points used are restored as points.
